What This Policy Covers
We keep this policy short on purpose: it should tell you what we hold, why we hold it, and how to change it. When you open an account, we store the mobile number you register with, the name on your bKash, Nagad or Rocket wallet, the
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transaction reference that wallet returns, and the device and browser details needed to keep your session working. We never ask for your wallet PIN, your one-time code, or your full card number, and no member of our team will request them in chat or by call.
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Payment records work the way an agent counter works: a reference is issued and kept. That record is what lets us match your deposit if the wallet confirmation arrives after you have closed the app, and it is what you quote when you contact support. Login
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timestamps, device type and gameplay history sit in the same record so an unusual entry can be traced. How long we keep anything, and which partners must process it, depends on your local law and eligible regions. Wallet operators and message providers sit in that path
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because the transfer and the sign-in code cannot move without them. Where local rules ask for a shorter period, we follow the local rule. Where they require transaction evidence, we hold that evidence and nothing beyond it. You can write to our privacy desk for a
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copy of your account record, a correction to a misspelled name, or a removal request where the law allows one, and we will say plainly which part we can action and which part we cannot.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.